A: Select Member Search or Claim Search from the main menu. Each will require the Member ID of the Insured employee.

For Member Search today's date is used as the default effective date; however, you can overwrite this date to view prior eligibility or future eligibility.

For Claim Search you can search by a range of dates, specific dates or a single claim number.

Once you have completed the desired information you can then search for that information in WEBeci.

A: Select Maintenance Menu > Users and then search by name, User ID, or Member ID to display the User Information screen. In the New Password and Password fields, enter the new password. In the Password Hint field, enter a password hint that can be viewed from the login screen as reminder.

 

A: Select the Forgot Your Password? link on the login screen of WEBeci. Your password reminder will pop-up. If that doesn't work, contact ECI.

A: At this time, ECI will upload the plan for you. Send the plan to your ECI contact. In the future, you will be able to upload your own plans in the .html or .pdf format.

A: Is the eligibility in the future?  WEBeci will only display active eligibility.  If you assume the sponsor and select Employee Search you can then display all members of the group with the View All button.  

Employees will be listed in alphabetic order, including those with future eligibility.  If the member is located, you would not be able to view their future eligibility, but you can confirm their identity.    

If future eligibility does not account for the missing employee, contact ECI for assistance.

A: Select Member Search to enter the Member ID and Eligibility Date (defaults to today's date).  Plan elections and covered dependent information will be listed under Coverage Information.

If plan documents are available the Plan ID will appear as a hyperlink.

Reminder!

If you choose to not add plans, benefit information will not be available to your groups, plan members, or providers.

A: Contact ECI for assistance.