This "What's New" section of the online help will alert you to any program or documentation changes regarding current releases, previous releases, and addenda updates.
A member is now able to view all dependent claims without receiving an error message when the ‘Allowed Access’ field is checked in the User Roles section.
The web links saved to Supplemental Products with “http://” have been corrected to display the corresponding site when selected via the Enrollment process.
The system has been modified to allow a member to login if the member has a Social Security Number and Certificate Number that are the same.
Benefit Plans & Supplemental Products will now display the new "incomplete" icon when required details and or descriptions are missing within their Enrollment Rules.
Clients now have the ability to view Explanation of Benefits (EOB) processed through ABF in WEBeci. A new link, 'View/Print Explanation of Benefits Document', has been created in the Claim Information screen. Please contact Client Services for more information regarding this new feature.
Two new fields have been added to the Insurer Settings page:
View HEALTHpac Department Info
Update HEALTHpac Department Info
Insurers can use the first (1) field to review updated department data in HEALTHpac’s Employee Master or Employee Coverage screens. Insurers can use the second (2) field to update the department data in either of these two screens.
When performing a Life Event Change or New Enrollment the following fields are no longer mandatory on the Employee Information screen: Phone Number, Marital Status, and Annual Earnings.
The 'Accumulations' screen now displays the correct Benefit Accumulator totals per patient, per coverage, and per year.
When doing a ‘Life Change Event’ as both a Sponsor and Employee, the previous coverage options set within HEALTHpac are reflected within, during the enrollment process, eliminating the need for these options to be re-selected.
When creating an Open Enrollment or Life Change event as the Sponsor, the Employees' status field now defaults to reflect the same HEALTHpac status code.
The 'Print' Option or Icon is now available to providers when viewing a claim within the Claim Information screen.
Whether signed-on and/or assuming a Sponsor role, Employee & Dependant names are now initially selectable/active during the Enrollment process, including new hire enrollments within the ‘Plan Elections’ grid.
The Dependent Age Restrictions functionality is now active. Age restrictions, set by the Insurer, can be set per state to prevent Employees from viewing information of Dependent's who fall outside of the restricted ages. Field labels and grid text have also been updated.
Changes were made so that you must select a benefit plan during the enrollment process in order to get the 'Electronic Signature' grid/fields to display. Otherwise, when a benefit plan has not been selected during the Enrollment process, you will only see the 'Coverage Waiver...' grid/fields.
WEBeci now reflects the same employee 'Medicare' coverage setting found in HEALTHpac when doing an Enrollment/Life Change Event.
The 'Marital Status' drop-down field seen within the Enrollment process - now displays only the 'Married' & 'Single' selections and matches that of HEALTHpac.
On the Member Information screen the Patient ID field now displays as Member ID.
When logged in as the provider, a user is now able to see the status of the employee/dependent as well as the Termination date and coverage information on the patient information screen.
User records will now automatically be updated when a SSN change is performed in HEALTHpac.
When a new Employee is enrolled in WEBeci along with a Dependent - the Dependent's Plan/Coverage status displays as "active" within HEALTHpac.
Health Insurers now have the option to override an employee effective date when approving enrollments and/or life change events, before the update writes to HEALTHpac.
When performing a life change event, the "Date of Change" field will accept any date of change.
Networks associated to a Provider now appear within the 'Provider Search' screen while signed-on as the employee. Also, when the network links are selected from the 'Provider Search' screen - the URL/site(s) associated to the network(s) are opened in an additional Internet Explorer window.
When viewing claims in WEBeci as the provider you are able to see all modifiers billed on the claim.
When an employee logs into WEBeci the main screen now displays the current calendar year in the Benefit Accumulator Information summary.
When a provider requests Provider Access to WEBeci, the Log Out option is now the only viewable option until the provider's profile has been approved.
HEALTHpac 4.4.00 does not include the ability to store EFT information for Flex (FSA/LFSA/HRA) accounts. This feature will become an option in a future release. In the meantime, it is recommended to turn OFF the "Display EFT Information" WEBeci flag in the Main Enrollment Rules screen, for each Sponsor, until HEALTHpac is configured to accept EFT information for Flex (FSA/LFSA/HRA) accounts.
The Insurer has the ability to search for a provider using either the HEALTHpac provider database or the PPO network website link as defined in the network master record in HEALTHpac.
If Department Codes are set up in HEALTHpac, they are presented to the user in WEBeci when doing on-line enrollments. Insurers are able to see the selection made by the enrollee and they can change or override it at review time.
There are no required search entry fields for providers when logging into WEBeci to search for a claim
WEBeci now displays message Record Updated Successfully after the user's account password is updated
During online enrollment, selecting the "What is this" help link for the Enrollment Bracket Code field no longer generates an error message. Note: Neither function appears on screen unless the sponsor has multiple (more than one) bracket codes
Plan names found under the enrollment rules now match those seen during enrollment
The 'Demographics & Statistics' screen now calculates dependent age correctly based on the Date Of Birth field
The Enrollment Rules screen > Calculate Employee Effective Date field now allows up to three characters
The system now displays the correct MapQuest map for the provider’s location using the provider address listed in HEALTHpac > Provider Master. When a second provider search is performed, a new browser opens with the new search results and also displays the correct MapQuest map
The termination date now populates in the Remarks section once an employee is terminated in HP
Employees are now allowed to login into WEBeci using their SSN/DOB as their User Id/Password when their social security number and certificate number are identical within HEALTHpac
The Employee ID and Dependent ID fields now accept alpha characters, in all positions, during enrollment
The reference of "medical insurance" has been changed to "medical plan" or "medical plan coverage" depending on the context.
Added the department selection box to the employee demographics page in the online enrollment module
WEBeci was modified to give the insurer role one last review of an enrollment request. This insurer queue will allow the insurer to manage all enrollment request, to have the final review and approval, if desired
In the employee demographics page of online enrollment there was a Medicare pop-up box added that mirrors the HEALTHpac System, as to where the employee can select their Medicare options
The thru date under enrollment rules has been removed to make it less confusing
A flag was added within the HEALTHpac system in the group master record. This gives clients the ability to turn on online enrollment for some of their groups while others just have regular WEBeci
Previously when an insured employee was active and then terminated, then active in a second group, that employee would not be able to login to WEBeci. This has been fixed and now the auto login looks for the current data when logging in
When the role assigned to the insured role does not include the view claims of others permission the claim search for the insured will no longer contain the option to search claims for the dependents