WEBeci Online Help

Claim Search Screen

Your Claim Search screen provides quick access to patients' claim information. You can use the patient's claim information to...

- determine the status of a claim. Find out if and when a claim was paid.
- view detailed claims information, including claim number, service dates, provider, status of the claim, the date the claim was paid, the amount, and check number (if applicable).

FIELDS	DEFINITIONS

Search Options

Patient ID	The User ID is a code, assigned by the administrator, that lets the member log into WEBeci and access records. You must use it to access the member's records, too. This is a required field. Note: After completing this field, make a selection from one of the three remaining fields to refine your search process.
Show Me	Left-click the field or the adjacent drop-down icon to view and select one of the available search option types. Options are... Last 10 Claims Last 20 Claims Last 30 Days Last 90 Days Last 6 Months Last 1 Year
From - Through Service Dates	Enter the first and last dates of service for which you want to view existing claims.
Claim Number	Enter the complete 11-digit number of the claim you wish to view. Format: First segment format: Century Year Year (CYY). Example 212 =2012. Second segment format: Six-digit claim ID (an auto-assigned sequence number that is specific to the year that the claim was processed). Third segment format: A two-digit suffix. 00 identifies an original claim. 01 typically identifies a reversal of the 00 claim (i.e., an adjusted claim). 02 typically identifies a new adjustment of the 00 claim (i.e., an adjusted claim). Note: WEBeci cannot search for an existing claim unless the entire 11-digit claim number has been entered.
Search button	Left-click the Search button to initiate the search process.

*Note: If you are a provider who uses more than one tax ID, be sure that the correct tax ID is selected in the Tax ID field of the Claim Search screen.

Troubleshooting

I entered a service date range, but my claim is not there. Where is it?

Make sure that the dates you enter include the claim's date of service. The date of service is the date of your actual doctor's appointment, consultation, surgery, or hospital stay.
I know my claim number, and I don't remember my date of service. How do I find my claim?

If you know the date of service has been within the last year, you can perform a search for claims within the last year. Otherwise, specify an open date range.