Fix

• When utilizing COBRA via WEBeci, the member History in HEALTHpac notations have been improved for "Attempted to do Adjust".  Notations are written if the number of adjustments are authorized and there is a next bill date with an adjustment on it.

Enhancement

• WEBeci has been enhanced to update in real time when new Benefit Plans are created in HEALTHpac.  Dual maintenance is still required for Groups and System Codes.

• WEBeci has improved its Insurer Settings masking feature to include other EE and DEP IDs.  The new masking preferences include EE SSN, EE CERT, EE ALT ID1, EE ALT ID2, DEP SSN, DEP ALT ID1 and DEP ALT ID2.  Checking any of these preferences will mask all but the last four digits of the selected ID.  Selections can work individually or work simultaneously to one another.  The default setting will be the EE/DEP SSN's.

Fix

• Where a broken Sponsor record occurred, a search by Sponsor ID would not display the Sponsor, only a search by the Sponsor Name would enable listing. The system will now enable listing by name or Sponsor ID.

• Previously when the current system date was the same as the 'Benefits Effective From' date within the Enrollment Rule, the system would give New Hire enrollees an error "You are not currently eligible to enroll..". The system now permits enrollments on the rules effective date.

• WEBeci no longer requires Salary to be completed when electing I-Products. It may be mandatory in the Employee Information screen if the Enrollment Rule setting for Salary requirement is checked.

• When provider user role is created and NPI is used instead of TAX ID, the system would give an error message and not allow editing or viewing of new user role. WEBeci was corrected to now allow editing and viewing when user role is used with NPI.

Enhancement

• When coverage changes were made to benefit plans 'PLAN DESCRIPTION' or where removed from a groups coverage in HP4, a manual update to the WEBeci Enrollment Rule was required to re-sync stored plan information. WEBeci Enrollment Rules must still be updated when adding new plans, but is no longer required for a name change or removal.

• A WEBeci Enrollment Rule contains all plans and plan periods associated with a HEALTHpac Group. The larger the number of associated plans, the longer the system needed to compile the data for display. A new 'Show Me' feature has been added to the Enrollment Rule with a default display of 'Last 3 Years Plans' which significantly reduces the data to be compiled.
  
  Additional drop down options for 'Show Me' are incremental by 5 years, 5, 10, 15, 20, 25, 30 and All Plans. Ensuring set-up of the most recent plan periods within Enrollment Rules will reduce elections of older display options.

Fix

• WEBeci was not allowing enrollment for members with a specific leap year date of birth of 02/29/2000.  The system now allows this date of birth to be used.

• WEBeci no longer prohibits supplemental plans (I-Products) from be added as stand alone plan options.

• Health Insurer users with group access limitations were not able to view all allowed Sponsors if the count was over 100, the page maximum.  This display issue has been corrected and will now offer a MORE>> option to view remaining Sponsors.

Enhancement

• Two new fields have been added to the Group Master Set-Up within HEALTHpac to enable automatic Billing Adjustments for members terminated through WEBeci as well as generation of COBRA Letters. Under Products used by this Group 'WEBeci Adjustments' and WEBeci COBRA' were added with a default of N.  

Two new corresponding fields have been added within WEBeci.  The first field 'Default Billing Adjustment Months' was added under Sponsor Settings to define the number of month’s adjustments for a retro termination are permitted. HEALTHpac retains a maximum of 12 months for a retro termination.

The second field 'COBRA Control Number' was added within the Request Awaiting Action screen for Health Insurer, and is required when enabled.  This field contains a drop down of available control numbers for selection.  

Fix

• Previously the system generated an error "Date is out of benefit period" if a change applied to an enrollment rule with future eligibility; prohibiting until the date of eligibility became current.  The system will now accept changes under future benefit periods.

• The Export Benefits to Excel has been updated to now include Modified Date, listing the last date of change. The Modified Date will reflect the date a dependent was added or removed as well as changes to status (EMP to FAM, etc).  The header color banner has also been extended thru column AD.

Fix

• For members with identical information in their SSN and Cert fields, the system would display two identical Sponsor eligibility records to choose from when logging in for the first time. Although either selection would allow the member to proceed, the system has been update to display only a single Sponsor in this scenario.

• The 'Rule Name' field within Enrollment Rules is provided to give a summary description of the benefits period. Previously this field would accepted more characters than it could save. If the description exceeded 50 characters the user would receive error message 'Cannot process request' when they attempted to save the rule. The 'Rule Name' field will now only accept up to 49 characters.

Enhancement

• Provider Access Request now contains a second email address field to enable the primary entry to be confirmed.

Fix

• If a New Hire pending enrollment request was edited by the Health Insurer, the eligibility date was not being retained, resulting in the member being written to HEALTHpac without eligibility. Edits to New Hires no longer remove eligibility.

• When a new provider role is assigned as the default, the change now appears in the providers user settings. Previously the Health Insurer default change did not display when viewing a providers user settings.  

• A new option has been added to Bracket Code settings within the Enrollment Rule. To require the salary information for members to be populated during enrollment, the Salary Required option can be elected.  

Enhancement

• When Quick Links changes are enabled, they will now be omitted when enrollment is performed for a new hire employee. Previously these change options displayed for all enrollment requests.

• Previously the election option by enrollment type (Open Enrollment, Life Event/Change, New Hire) for Health Insurer within Enrollment Maintenance > Enrollment Notification applied to all listed recipients. Each recipient can now have separate elections.

• Where supplemental products are offered, they will be displayed in alphabetical order within the Enrollment Rule. Previously these products were displayed in random order.

• The initial Role assigned to a Member can now be change to a different default Role. Previously a Member user had to be deleted and then re-added to assign a different Role. Additional Roles can now be added and the default reset as needed.

• Functionality changes have been made to privileges ManageRoles, ManagerRules, ManageUsers for a Sponsor User. Previously when one of these privileges were omitted, a user would receive the error message "You are not authorized to perform that function" when selected from the Maintenance Menu. Now when one of these privileges is omitted, the option is removed from the Maintenance Menu listing.

HEALTHpac Release Notes April 25, 2018

Fix

• When viewing member eligibility in WEBeci, if the last name contained an apostrophe, the eligibility would fail to launch. This issue has been corrected.

Patch 1 May 16, 2018

Fix

• The ID cards print indicator of 'P' in the Employee Master was not being read as previously issued where the Plan Details 'DEFAULT ID CARD' was blank. System error 'Cannot process request' would occur. This issue has been corrected, and will now accept requests setting the ID cards print indicator to 'Y'.

• Previously, New Hire enrollments performed in browsers other than Internet Explorer or Edge could not be approved due to system error: 'Employee ID is Required.' This issue has been resolved and no longer occurs in Mozilla Firefox or Chrome.

• Functionality related to assignment of a temporary Employee ID where enrollment validation has been bypassed has been restored.

Patch 2 June 27, 2018

Fix

• Performing an employee search by name was failing after the release of the new Export Benefits to Excel report functionality. This issue has been resolved to restore all available search options.

Patch 6 November 7, 2018

Fix

• Functionality for 'Create New EE/DEP Eligibility Record If’ has been corrected for 'Coverage Change'. A new/duplicate Termination record is no longer written when plans were not removed on a previously terminated Dependent.

• Incomplete terminations via WEBeci were caused by an electronic signature validation error. The required electronic signature and date was not being enforced, allowing submissions to the Health Insurer where these fields were blank. Completion of these fields is again required.

• When a Sponsor performs an enrollment, and the Bracket Code selection is enabled, the list of Bracket Codes available now matches the order within the Enrollment Rule.

• When submitting an enrollment as a Sponsor, Employee selection options now include Alternate ID's. Alternate ID's are now also included in Claim Search look-up by Health Insurer, Sponsor and Provider. Alternate ID's are case sensitive, therefore a record not found error will result if the case entered does not match.

• When reviewing pending requests as either a Sponsor or Health Insurer, the Employee ID field now reflects static data for established members. The Member ID field accepts editing for new members only.  

 

Fix

• When submitting a Life Change Event, the options for 'Reason for Change' only appeared through Enrollment, but were missing if a Change Request had been selected. The options now correctly appear when either path to a Life Change Event is chosen.  

• When 'Request ID Cards' is selected it will now show "The Employee ID is not found, please make sure the employee ID is correct and try again" when no match is made to an existing HEALTHpac member.

• The scroll speed has been reduced to enable the news item description to be read more easily as well as selected.  

Enhancement

• The logic that determines Accumulator ‘Plan Year’ option(s) has been improved by referencing the effective date of the benefit plan as well as the member effective date.

If the benefit plan has an effective date other than 01/01, the ‘Plan Year’ will include -1 year from the members effective year enabling accumulations to the prior year to be displayed. Previously, 'Plan Year' listed the member’s effective year and caused accumulators for the year prior to not display.

HEALTHpac Release Notes March 8, 2017

Fix

• Department codes written to HEALTHpac from WEBeci will now read the system configuration setting of either right justified (NUMERIC) or left justified (ALPHA). Previously the Department written to HEALTHpac would be left justified.

Patch 1 August 30, 2017

Fix

• An ID Card request will now only generate 'Cannot issue duplicate ID cards - original cards have not been issued yet.' when the print indicator is currently set to 'Y'. This message had occurred with an indicator of 'P' in error.

Patch 2 October 11, 2017

Fix

• Election of a single dependent was not being retained in certain scenarios where the bracket code being enrolled under was not configured for bundling. This issue has been corrected to retain all dependents selected.

• Previously when a Sponsor approval was written to HEALTHpac, the time stamp next to the date approved in History was invalid. HEALTHpac History now correctly reflects the hour and minute of the Sponsor approval.

• Initial member access to WEBeci by SSN or CERT and DOB has been improved to require that credentials be changed upon login. The option to elect this requirement 'Enhanced User Security' within Insurer Settings has been removed. This improvement also enables the initial access attempts using these credentials to be recognized and accepted whereas frequent failures occurred when this option was not elected.

• When the Health Insurer approves Requests Awaiting Action, the electronic signature now correctly displays. Previously the signature of the initiator (Employee or Sponsor) was not displaying in error.

• Initial member access to WEBeci by SSN or CERT and DOB has been improved to require that credentials be changed upon login. The option to elect this requirement 'Enhanced User Security' within Insurer Settings has been removed. This improvement also enables the initial access attempts using these credentials to be recognized and accepted whereas frequent failures occurred when this option was not elected.

HEALTHpac Release Notes March 8, 2017

Fix

• A protocol change by Red Card to their application program interface (API) disrupted the ability to access EOB's. We have updated the interface settings and restored access to EOB's.  

• When viewing claims, WEBeci creates a cache of different (max of 32) denied reason codes collectively read by all users. An uncommon error related to the inability to clear this cache that caused incorrect reporting of Patient Responsibility has been identified and corrected.

Patch 3 June 14, 2017

Fix

• Previously when a Sponsor attempted to submit and ID Card request by CERT number, the request would fail with error message 'Cannot issue duplicate ID cards". This option within Resources has been updated to enable a request by either the SSN or CERT. The error 'Cannot issue duplicate ID cards" will now display only when the CARDS print flag is already set to Y in HEALTHpac.

Enhancement

• When finalizing a HEALTHpac claim, the routing field description in the 'Claim Ready for Payment' pop-up box now reads 'Fulfillment Routing'. Three new routing transaction codes have been added, and with this enhancement all routing codes will be written to the Audit History. When the new codes 13, 14 or 15 are used the claim cannot be viewed in WEBeci.

New Routing Codes:

13 = Print - No WEBeci (Sent to/Printed by fulfillment vendor, not displayed in WEBeci)

14 = Return - No WEBeci (Sent to/Routed back by fulfillment vendor, not displayed in WEBeci)

15 = Image Only - No WEBeci (Sent to/Image only by fulfillment vendor, not displayed in WEBeci)

Fulfillment Vendor:

New codes write to the existing Clm_Mailcode field in the hpclaim.fle. All fulfillment vendor files contain information from the Clm_Mailcode. Clients are responsible for defining the governing rules for these codes with their vendor.

HEALTHpac Release Notes October 29, 2016

Fix

• Previously premium values less than $1.00 ($0.63) incorrectly displayed as $0.00 in error under Plan Elections for Employee Cost. WEBeci has been updated to display the correct amount when less than $1.00.

• Previously the display order of the Enrollment Bracket Names would change upon accessing Enrollment Rule settings. Enrollment Bracket Names are now displayed in Name order (numeric then alpha).

Enhancement

• New Quick Links options have been added to enable changes to Member or Dependent names and addresses. Availability of these Quick Links options will be based on the Role privileges assigned to the user. Quick Links options (Change Member Name, Change Member Address/Phone, Change Dependent Name, Change Dependent Address/Phone) can be made available to both Sponsor and Insured Employee users. Quick Links option Request ID Cards will be displayed as a default for both Sponsor and Insured Employee users. Employee users will have an additional option to Change Password/Secret Questions.

Sponsor Role: PerformEnrollment, ManageUsers and UpdateDemographics Controls display of Change Member Name, Change Member Address/Phone, Change Dependent Name and Change Dependent Address/Phone

Insured Employee Role: UpdateDemographics Controls display of Change Dependent Name and Change Dependent Address/Phone

Insured Employee Role: UpdateOwnDemographics Controls display of Change Member Name and Change Member Address/Phone

HEALTHpac Release Notes April 8, 2016

Fix

• Enrollment section of WEBeci verbiage for ‘Employee ID’ has been modified to now read Employee ID ________ (000000000) Employee SSN’.

HEALTHpac Release Notes November 14, 2015

• WEBeci has been enhanced so that when Sponsors perform enrollment, the verbiage for ‘Employee ID’ has been modified to now read ‘Employee ID ________SSN/CERT/Member ID#.

Patch 1 December 5, 2015

• When submitting a Life Change Event, the Date of Change intermittently failed to write to HealthPac . When these events occurred, HealthPlac auto assigned an existing date. This issue has been corrected to prevent the write failure.

Patch 2 February 17, 2016

Fix

• The Enrollment and Change Options screen > Reason for Change field > entry associated with a life change event submission is no longer displayed immediately after the Enrollment – Life Event screen > Insured Employee Information section > Marital Status field, Gender field and Employment field, whether populated or not.

• Provider users no longer generate a Document Request Failed error message when they click the View/Print Explanation of Benefits Document link in the claim screen.

HEALTHpac Release Notes August 5, 2015

Enhancement

• Previously, URL addresses containing numbers or special characters were rejected by WEBeci logic as invalid. However, the logic will now recognize digits (0-9) and the special character hyphen (-). These values are considere bad practice, but are allowed in domain names.

• The formula that generates the Claim Information screen > Patient Responsibility field > value has been modified so that it reflects the appropriate value after COB has been applied.

HEALTHpac Release Note April 18, 2015

Fix

• The WEBeci > Insurer Settings > Insurers screen now includes a new section, Fulfillment Vendor Preferences. The following fields are included:

• • Fulfillment Vendor Effective Date

  • Fulfillment Vendor (Options:) RED card Emdeon   

  • Fulfillment Vendor Customer Number  

The vendor customer number is required for both vendors. However, WEBeci displays additional, vendor-specific fields depending on the fulfillment vendor option selected.

Providers can now view the EOB issued to them. Previously only the member’s EOB was available for review.

Fixes

• The Enrollment and Change Options screen > Reason for Change field > entry associated with a life change  event submission is no longer displayed immediately after the Enrollment – Life Event screen > Insured Employee Information section > Marital Status field, Gender field and Employment field, whether populated or not.

• Provider users no longer generate a Document Request Failed error message when they click the View/Print Explanation of Benefits Document link in the Claim Information screen.

Fix

• Sponsor submission of an enrollment without a hire date previously prompted WEBeci to display a Cannot process request error message. This issue has been resolved; enrollments submitted without a hire date are populated with the current system date by default, and are processed accordingly.

Enhancements

• Two new options now appear in the Insurer Settings screen.

• • Sponsor users can now list and select available brackets while performing enrollments.

  • A new field, Life Change Event - Reason for Change, allows administrators to define the options available in the Enrollment and Change Options section > Reason for Change field > drop down menu. The Reason for Change field is also a required field now. If reason options are not further defined, the default setting for this field is Change

• The Enrollment Rules screen has been reformatted and includes the following new options:

• • The globally applied waiting period function has been incorporated into the Enrollment Bracket Codes section.

  • Variable, user-defined waiting periods are now available.

  • The number of bracket code options has increased from 8 to 12.

  • Up to 18 characters are allowed per bracket for descriptions.

  • The current global waiting period rule will default to all active brackets retaining current functionality.

  • Bracket codes to which benefit plans are linked (an optional function) can be used to auto-assign those plans to new enrollees with the corresponding bracket code.

  • A Bundle Bracket Products column displays a Bundle option button next to each bracket code. When the Bundle option button is selected, new enrollees associated with the corresponding bracket are automatically assigned the specified plan products. Current functionality is retained so long as the Bundle option button isn’t selected.

• If the Enrollment screen > Reason for Change field = Termination, WEBeci displays the following alert: TERMINATION OF COVERAGE: The date entered represents the first day without coverage. Changes prompt this alert: ADDITION OR MODIFICATION TO COVERAGE: The date entered represents the first day with coverage.

• User enrollment record changes in WEBeci are now identified in HEALTHpac’s Employee History screen > By field with Insurer, Sponsor or Member, followed by the submitter ID. Previously, the By field simply displayed WEBeci.

Fixes

• WEBeci no longer retains blank spaces added intentionally or unintentionally at the end of new user IDs. Previously, blank spaces unintentionally included at end of user IDs prevented users from accessing this module.

• User Settings > Demographics section > changes initiated and saved by a member no longer delete the member’s pre-existing HEALTHpac > Employee Master screen > Email Address field > entry.

• When Sponsor status users populate the Users > User Maintenance screen > Search Options section > Member ID field with a social security number, and subsequently select the User Information screen > Maintain User Role Settings and Access link, WEBeci no longer generates an Error Page > No record found screen. It now opens the User Roles screen as expected.

• WEBeci no longer displays an incorrect age for new enrollees in the Enrollment screen > Enrollment and Change Options section > Age field when users properly populate the Perform Enrollment > Enrollment screen > Employee Information section > fields and click the Continue button.  

• When an employee has an active enrollment record with claims and an inactive enrollment record without claims, and both records list the same certificate number, WEBeci no longer generates a No record found response to a search by certificate number via the Claim Search > Member ID field. Instead it displays all existing claims for that certificate number, as expected.

• Dependent members affiliated with health insurers whose WEBeci > Insurer Settings > Insurers screen > Global Application Preferences section > Provider Search Preference field > Use Network Website Links check box is flagged, can now see and use Provider Search > Provider Search screen > Provider Network Website section > network hyperlinks.

• The Claim Information screen now displays the same EOB section header and message to Provider status users as it does for the claimant.  

• The addition of a new spouse with active coverage to a member enrollment record in WEBeci no longer causes the member’s ex-spouse(s) to appear in the Perform Enrollment > Enrollment screen > Elections tab > Plan Elections section > Individuals To Be Covered column of the corresponding plan.

• When a dependent is purged from HEALTHpac whose eligibility is later re-entered manually, WEBeci no longer generates an Error Page > No record found screen upon approval of enrollment for a dependent update.

Enhancements

• When the Insurer screen > Global Application Preferences section > Force Data to Upper Case field > check box is flagged, HEALTHpac immediately converts all lowercase coverage information entries it holds to all caps. If the Force Data to Upper Case field > check box is not flagged, HEALTHpac displays the data exactly as entered via WEBeci by the user.

• The WEBeci > Claim Search Results screen now displays claims generated by rendering providers with and without a HEALTHpac > Provider Master > NPI to providers who access WEBeci using their National Provider ID. Previously, only claims generated by providers with an NPI listed in the Provider Master appeared in the WEBeci > Claim Search Results screen.

• Terminated members can now select and view prior plan year accumulations.

• WEBeci now displays active Open Enrollment and New Hire Enrollment buttons during open enrollment periods in the Perform Enrollment > Enrollment screen > Employee Information > Continue button > Enrollment and Changes Options section. Both button s are visible and active for both new hire self-enrollment and for Sponsor assisted enrollment. WEBeci previously compared the Date of Hire to the Benefit Effective Date and turned off the Open Enrollment display.

• WEBeci now displays the Resources > News and Messages section whether or not active non-scrolling or active scrolling messages are available. In addition, this section now displays active non-scrolling messages in the absence of active scrolling messages.

• WEBeci now allows users to enter the stated maximum of 127 characters in the User Information screen > Settings & Preferences section > Secret Question 1 - 3 fields without issue.

• Election of a short-term disability plan in the WEBeci > Enrollment screen > Elections tab now properly updates the corresponding member HEALTHpac > Coverage Information screen > Weekly Inc column with Short Term. Should a member select a long-term disability plan in WEBeci, it will be necessary to make the corresponding update manually in HEALTHpac.

Enhancements

• When a provider performs a Patient Search using an SSN, certificate number, or an alternate ID, the Patient Information screen now lists the member’s certificate number under Demographics & Statistics.

• Upon receipt of a provider’s registration request, an insurer responds to the provider via a standard email message. That message now indicates that the provider’s new password is the reverse of its identifier (which may either be an NPI or a tax ID). Previously, the standard message stated that "The password is your primary Tax ID in reverse order."

• WEBeci now incorporates two new enrollment options, a Life Change Event and a New Hire Enrollment. The Life Change Event option is available to existing employees at all times. The New Hire Enrollment option is available to new, un-enrolled employees. These options are also available, as appropriate, for sponsors, etc.

Fixes

• Emdeon is moving to a new platform on 11/2/12. This affects the ABF EOB link in WEBeci. The JAVA file has been replaced; the new ABF EOB link is now accessible from WEBeci.

Enhancements

• The following changes have been made to the WEBeci module to allow users to reset their own passwords, automate the password reset process and enhance password security:

• • Insurer Settings password options can now be set to require: uppercase characters, numbers and special characters, much like the existing Enhanced User Security option.

  • The User Settings screen now allows users to enter secret question(s) and provide the corresponding answer(s).

  • The User Settings screen also includes a new, automatic password strength meter.

Fixes

• Successful submission of a WEBeci module > Life Change Event for an employee with existing PCP settings in the HEALTHpac > Employee Master Coverage screen, no longer deletes the HEALTHpac PCP record values. The pre-existing Employee Master Coverage screen > PCP values are retained, as expected.

• Selection of a Provider Requests screen > Provider Name column > listing (link) no longer fails to open a corresponding Provider Requests screen with provider demographic information.

• The Claim Information screen > Patient Responsibility field no longer displays a negative value when COB applies. It now displays the correct amount.

Fixes

• WEBeci now reports eligibility from the current eligibility record, instead of the employee's first active (Non-interrupted) status.

• When a dental claim procedure is denied, WEBeci no longer updates the Tooth Chart with denied claim dates; it retains the original claim incurred date information.

Enhancement

• The wording of the session time-out function now clearly instructs users to specify the period of inactivity - in minutes - that will automatically end the session and log users out. Previously, users simply entered a number.

Enhancement

• In the Health Insurer module, instructions have been added to the Insurer’s screen that provide the end user with a detailed explanation of each field to facilitate the form completion.

Fixes

• When printing an enrollment using the "click printer friendly page button" the system will no longer print 2-3 extra blank pages.

• The time out session parameters found within insurer settings will use minutes instead of second to determine when to  terminate a user's session.

• A sponsor can now perform life change event enrollments using the employee's certificate number.

• During the Plan Election process of an Open Enrollment, if the sponsor elects a plan and coverage option "Employee + Child" the individuals selected will correctly be assigned to that Plan Period.

• Enrollments entered in WEBeci will now require two characters in the State field in order for the member to be added to HEALTHpac.

• If the same Member ID exists in two different groups, the WEBeci system will correctly find and link the claim search to the correct sponsor.

• When printing out the member's Standard and Monthly Accumulations it will no longer print an extra blank page.

• When performing any type of enrollment (as a sponsor or as a member) the Department drop-down list on the Employee Information screen will now display up to 831 departments.

• All sponsors in WEBeci will now extract using the 'Export All to Excel' feature.

Fixes

• When a user signs into the application as a Provider it will now allow a claim search by the 11-digit certification number.

Fixes

• You can now search for members in WEBeci when the Alternate ID 1 & 2 fields contain spaces in HEALTHpac.

• The benefit code and denied reason code descriptions are no longer missing when viewing a claim.

• The system will no longer 'lock' the user or display the 'cannot approve this request' error during enrollment processing when the user clicks on the printer friendly page option.

Enhancements

• There is now a validation routine in place that ensures an employee effective date is present when enrollment requests are approved by the sponsor or insurer user in WEBeci. With this validation in place (making sure a valid date is present at the time of approval), eligibility records containing blank effective dates will no longer be written to HEALTHpac.

• WEBeci users are now able to view the News/Messaging scroller (maintained by the Insurer and/or Insurer assuming Sponsor) on their Home Pages in addition to the Resources page.

Fixes

• A modification has been made under the Insurer Settings for the Terminated Group/Employee Access field. If the field is set to XXX amount of days and the member belongs to a termed and active group, the member will be given access to both groups by selecting the appropriate radio button. If the field is set to 000, the termed group will no longer be accessible to WEBeci, however it will link the termed group’s member User ID and Password to the new active group.

• New Eligibility records will now be created for both Employees and Dependents even if the Dependent is not being covered in the new coverage period. The existing eligibility  records will remain untouched.

Enhancements

• A preference option has been added to the Insurer Settings related to certificate number searches. The field controls whether or not certificate searches will match alpha characters by upper and lowercase exactly or ignore case.

• The Coverage Information as of banner on the member/patient/employee information page will now reflect the date entered in the eligibility date field on the screen search. If no date is entered, the banner will display the current date.

Fixes

• Members will no longer receive the "cannot process request" error when attempting to log into the system.

• Termed dependents in HEALTHpac are no longer being reactivated when the user simply enters the Dependent Information, then exits the screen by hitting the 'Save & Continue' button, during a WEBeci enrollment. The status of the dependent will now reflect correctly on the Employee Summary Information and in the HEALTHpac system.

• When the Insurer Settings is properly checked to "Mask Member IDs' and the Health Insurer, Sponsor and/or Insurer assuming Sponsor Role view or edit the User Roles (in the Maintain User Role Settings and Access page), the system will correctly mask the member's ID.

• All enrollments performed by the Sponsor, the Insurer Assuming Sponsor and the member will display correct Electronic Funds Transfer(EFT) information in WEBeci and HEALTHpac.

Enhancements

• An e-mail address is no longer required when creating a new Insured Employee user in WEBeci.

Fixes

• Employee SSN's / Certificate Numbers no longer display to the lower status bar or the net ‘Address’ field when neither the EE details are in focus nor when a link is hovered-over.

• The Employee and Dependent statuses are now displaying ‘Terminated’ within WEBeci when and after the Employee Coverage has been terminated within HEALTHpac.

Enhancements

• The Insurer Resources Maintenance features have now been implemented, granting access to the Insurer (and SysAdmin) to create and manipulate settings of various New and Messaging, Documents and Forms, Links, FAQ's items and Contact Information for EE's, Dependents, Providers, and Sponsor Resources views.

• Sponsors now have the ability to submit more than one e-mail address for approval notifications in the enrollment rules. They will also have the option to chose which types of notification are to be sent to each address: Open Enrollment, Life Event/Change,and/or New Hire.

• The Enrollment Rules page allows the Sponsor to set a number of days in the 'New Hire Waiting Period (Calculate Effective Date)' box, so when a New Hire Enrollment is performed it will calculate based on that number input and the hiring date of the new employee. The number input for this setting, the hiring date, and the “After Date of Hire (+ first of the next month)” options is what generates the Employee Effective Date.

• The ‘Enhanced User Security’ check box within the Insurer Settings screen now gives Insurers / SysAdmin the option to “turn on or off” the requirement that users edit their existing login criteria to something other than SSN / birth date and / or more secure.

• WEBeci has been enhanced so that a user can update EFT information via WEBeci. A User can update EFT information under user settings or during the enrollment process.

Fixes

• When adding a dependent, the ‘Use employee address information when adding a dependent’ check box will now display as being checked by default.

• The Quick Start menu for the default login now reads "Perform Enrollment" instead of "Perform Enrollments & Life Event Changes".

• The following notification will now display when the Lifetime plan year has been selected for the Spending Account accumulator type: "Lifetime benefits are not available for the spending account option, please choose a plan year".

• When completing an enrollment request and a Flex product has been selected, the user must complete the ‘FSA/HRA required reimbursement payment’ options before the user can move on.

• When performing an enrollment, the department 'drop down' selection field now displays all group department codes even if the group contains a large number of departments.

• During an enrollment under “Plan Elections”, a selection error no longer occurs when a User selects the appropriate “Coverage” Options.

• The two fields added to HEALTHpac, Alternate 1 and Alternate 2, now transfer input correctly to WEBeci’s ‘Employee/Member Information’ page.
  
  Any input changes to the Alternate ID fields, in WEBeci, will read correctly in HEALTHpac.

• After the enrollments have been approved by the Insurer, all demographics and coverage information for the employee and his/her dependents now transfers correctly to HEALTHpac.

Enhancements

• When selecting a benefit plan that is type PCP during the Election process, a PCP Selection text box appears for each employee/dependent. When selected for that plan, a drill-down to select a physician appears for each person check-marked for coverage. Each employee/dependent can select two PCP's. The information is then passed to HP4.

• WEBeci will now display a ‘Multiple Sponsors’ screen when members are active in multiple groups within HEALTHpac. Members will be prompted when first logging into WEBeci to select a sponsor to view the related information.
  
  If a member has been terminated from one of their active groups, that sponsor will be displayed or not displayed based on the number of days entered in the "Terminated Group/Employee Access" field in the ‘Insurer Settings’ page of the Health Insurer.

• E-mail addresses associated to Employees, Dependents, and Providers display accordingly as links selectable within the application. E-mail addresses of Employees and Dependents edited within WEBeci display within HEALTHpac, and vice-versa.

• When a dependent is added during a New Hire Enrollment, Open Enrollment, and/or Life Event or Change, the user has the option to use the employee's address displayed on the Employee Information page.
  
  If the "Use employee address information when adding a dependent" box is checked, the ‘Address 1, City, State, and Zip’ fields will automatically populate with the information the user entered for the employee.
  
  If the “Use employee address information when adding a dependent” box is unchecked, then the user will have to complete all required fields within the ‘Dependent Information’ screen.

• When performing the various enrollment functions in WEBeci, the ‘Employment’ field is no longer a mandatory field.

• When an employee submits a request for ‘Open Enrollment’ and/or ‘Life Event’ or ‘Change’, an e-mail notification is sent to the Sponsor indicating “An employee has submitted a request for an open enrollment/life event. Please log into WEBeci and review any pending enrollment request”. The e-mail notification no longer displays Personal Health Information (PHI) to the Sponsor.
  
  Once the enrollment has been approved or denied, by the Sponsor, a notice is then sent to the employee to inform him/her of the approval/denial of the submitted request. Personal Health Information (PHI) is not displayed in the e-mail notification to the employee, only what the Sponsor communicates in the ‘Approval/Denial Notice'’ box.
  
  And to finalize the enrollment process, the submitted request has to be approved or denied by the Health Insurer. The approval/denial notice is then sent to the employee and/or Sponsor with no Personal Health Information (PHI); only what the Insurer communicates in the 'Approval/Denial Notice' box.

• WEBeci has been enhanced to force a user, after the first login, to change his/her UserID and Password, as well as provide an e-mail address. Additionally, Insurer users are now able to set a number of days upon which Users will be required to change their existing password.

• WEBeci has been enhanced to allow the Health Plan Administrator the ability to define the number of days after the termination date of an employee or if the group has access to WEBeci. Settings for this new feature are located within the Health Insurer Settings page, listed as “Terminated Group/Employee Access”.
  
  The system will default to a setting of “000”, which will have the same affect as if this enhancement was not in place. Any number entered from 1 to 999 will allow the member access, to WEBeci, past the termination or postponement date.

• After a New Hire Enrollment is approved/denied by the Insurer an e-mail notification is sent to the employee and the Sponsor. The online enrollment notification that the employee receives states their "...Enrollment Request has been Approved/Declined" along with a message that the Insurer communicates in the ‘Approval/Declination Notice’.
  
  The e-mail notification that the Sponsor receives indicates "Enrollment requests have been approved/declined for the given employee(s)" along with a message that the Insurer communicates in the ‘Approval/Declination Notice’.

Fixes

• From WEBeci under the Insurers setting, when a user checks Mask Member IDs the Member ID and SSN are masked when viewed by any user.

• The system will now reflect current year Spending Account Accumulations.

• When a user tries to make a change, the system will now return a message stating You are not authorized to perform this function when a role is created in WEBeci limiting a User's access to only View Eligibility.

• During the Enrollment process, the selections saved within the Plan Elections screen are retained when the user selects the Back button from the Contributions screen.

• The Roles Maintenance function has been corrected so that only the information the provider is authorized to view is displayed.

• When assuming the Sponsor role and doing a provider search, only the networks affiliated with the Sponsor will display in WEBeci.

• From within WEBeci, when a Life Event change is performed all enrollment information will transfer to HEALTHpac.

• The WEBeci provider Request Screen will now display both the Provider's TAX ID and NPI.

• When the new Dependent Override Age Restrictions box is checked under the User field, WEBeci now displays the User Role information correctly and no longer displays a blank screen.

• The Patient Responsibility field now reflects the amount pertaining to each claim segment.

• WEBeci no longer displays an error message when an Employee is trying to view a Dependents claim and the Allow Access field and Override Age Restriction field has been checked in the User roles.

Enhancements

• Under the Insurer setting screen under Global Application Preferences a new feature has been added. All Data written to HEALTHpac will be converted to upper case. If this box is checked, via the enrollment module, this enhancement will take lower case characters in an enrollment and convert them to upper case when written to HEALTHpac.

• User Role-Provider Master Identification Type - TIN field - will now allow up to Six (6) saved Tax IDs for each Provider.

• When logged in as Employee, Insurer, or Sponsor the claims will reflect an asterisk (*) next to each claim associated with a spending account.

• WEBeci has been modified to allow the Sponsor to input Employee and Dependent Social Security Number and Certificate Number during the enrollment process. Sponsors are no longer required to input a Social Security Number when using the Perform Enrollment option.

Fixes

• The ‘Life Event Change’ button and the ‘Date of Change ‘fields will now display when a Sponsor generates a life event change for an employee or dependent through the ‘Employee Search’ field.

• The entire EOB message field, from HEALTHpac, will now display in WEBeci.

• When accessing Claims History, the Employee/Patient - Provider field will now display the Employee, Patient, and Provider names.

Enhancements

• Clients can now click on a link to the WorldDoc web site from WEBeci. For more information on this product and how to add this feature to your menu, please contact Eldorado Client Services.

• A member is now able to view all dependent claims without receiving an error message when the ‘Allowed Access’ field is checked in the User Roles section.

• The web links saved to Supplemental Products with “http://” have been corrected to display the corresponding site when selected via the Enrollment process.

• The system has been modified to allow a member to login if the member has a Social Security Number and Certificate Number that are the same.

• Benefit Plans & Supplemental Products will now display the new "incomplete" icon when required details and or descriptions are missing within their Enrollment Rules.

• Clients now have the ability to view Explanation of Benefits (EOB) processed through ABF in WEBeci.  A new link, 'View/Print Explanation of Benefits Document', has been created in the Claim Information screen.  Please contact Client Services for more information regarding this new feature.

• Two new fields have been added to the Insurer Settings page:

1. 1. View HEALTHpac Department Info

   2. Update HEALTHpac Department Info

Insurers can use the first (1) field to review updated department data in HEALTHpac’s Employee Master or Employee Coverage screens. Insurers can use the second (2) field to update the department data in either of these two screens.

• When performing a Life Event Change or New Enrollment the following fields are no longer mandatory on the Employee Information screen: Phone Number, Marital Status, and Annual Earnings.

• The 'Accumulations' screen now displays the correct Benefit Accumulator totals per patient, per coverage, and per year.

• When doing a ‘Life Change Event’ as both a Sponsor and Employee, the previous coverage options set within HEALTHpac are reflected within, during the enrollment process, eliminating the need for these options to be re-selected.

• When creating an Open Enrollment or Life Change event as the Sponsor, the Employees' status field now defaults to reflect the same HEALTHpac status code.

• The 'Print' Option or Icon is now available to providers when viewing a claim within the Claim Information screen.

• Whether signed-on and/or assuming a Sponsor role, Employee & Dependant names are now initially selectable/active during the Enrollment process, including new hire enrollments within the ‘Plan Elections’ grid.

• The Dependent Age Restrictions functionality is now active.  Age restrictions, set by the Insurer, can be set per state to prevent Employees from viewing information of Dependent's who fall outside of the restricted ages.  Field labels and grid text have also been updated.

• Changes were made so that you must select a benefit plan during the enrollment process in order to  get the 'Electronic Signature' grid/fields to display. Otherwise, when a benefit plan has not been selected during the Enrollment process, you will only see the 'Coverage Waiver...' grid/fields.

• WEBeci now reflects the same employee 'Medicare' coverage setting found in HEALTHpac when doing an Enrollment/Life Change Event.

• The 'Marital Status' drop-down field seen within the Enrollment process - now displays only the 'Married' & 'Single' selections and matches that of HEALTHpac.

• On the Member Information screen the Patient ID field now displays as Member ID.

• User records will now automatically be updated when a SSN change is performed in HEALTHpac.

• When a new Employee is enrolled in WEBeci along with a Dependent - the Dependent's Plan/Coverage status displays as "active" within HEALTHpac.

• Health Insurers now have the option to override an employee effective date when approving enrollments and/or life change events, before the update writes to HEALTHpac.

• When performing a life change event, the "Date of Change" field will accept any date of change.

• Networks associated to a Provider now appear within the 'Provider Search' screen while signed-on as the employee.  Also, when the network links are selected from the 'Provider Search' screen - the URL/site(s) associated to the network(s) are opened in an additional Internet Explorer window.

• When viewing claims in WEBeci as the provider you are able to see all modifiers billed on the claim.

• When an employee logs into WEBeci the main screen now displays the current calendar year in the Benefit Accumulator Information summary.

• When a provider requests Provider Access to WEBeci, the Log Out option is now the only viewable option until the provider's profile has been approved.

• HEALTHpac 4.4.00 does not include the ability to store EFT information for Flex (FSA/LFSA/HRA) accounts. This feature will become an option in a future release. In the meantime, it is recommended to turn OFF the "Display EFT Information" WEBeci flag in the Main Enrollment Rules screen, for each Sponsor, until HEALTHpac is configured to accept EFT information for Flex (FSA/LFSA/HRA) accounts.

• Any search can now be performed by SSN or Cert Number; Underwriter Group prefix is no longer required.

• The Insurer now has the ability to define how provider searches will behave using either the HEALTHpac Provider Database or the PPO Network Web site Link, as defined in the network master record in HEALTHpac.

NOTE: This functionality is located, via Radio Buttons, on the Insurer Setting Page.

• When logged in as an Insurer and performing a member search, you now receive a list of all names across all underwriters and groups.

• When logged in as a Sponsor and performing a member search, you now receive only the names for that particular sponsor.

Medical Plan

• The reference of "medical insurance" has been changed to "medical plan" or "medical plan coverage" depending on the context.

Benefit Plan Link

• Once a request for online enrollment has been approved, the employee can log in to WEBeci, click the Benefit Plans link to view three links: Summary document, Detail document, and FAQ.

New Hire Enrollment

• A new hire can now complete online enrollment when the hire date is outside of the regular open enrollment period.